Refund Policy

Last updated: December 2024

Our Commitment

At WindSpace, we stand behind the quality of our courses and want you to be completely satisfied with your learning experience. This refund policy outlines the terms and conditions for requesting refunds on course purchases.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you're not satisfied with your course for any reason, you can request a full refund within 30 days of your purchase date.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 30 days of the original purchase date
• You have completed less than 30% of the course content
• You have not downloaded any course materials or certificates
• The course was not purchased using a promotional code or during a special offer (unless otherwise specified)
• You provide a valid reason for the refund request

Non-Refundable Items

The following items are not eligible for refunds:

• Courses purchased more than 30 days ago
• Courses where more than 30% of the content has been completed
• Courses purchased with promotional codes or during special sales (unless otherwise stated)
• Gift purchases made by third parties
• Subscription services after the first billing cycle
• Certification fees

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at refunds@windspace.com
• Include your order number and the email address associated with your account
• Provide a brief explanation of why you're requesting the refund
• Allow 3-5 business days for our team to review your request

Refund Process

Once your refund request is approved:

• You will receive a confirmation email within 24 hours
• Your access to the course will be revoked immediately
• The refund will be processed to your original payment method
• Refunds typically appear in your account within 5-10 business days
• Processing times may vary depending on your bank or payment provider

Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've completed between 30-50% of the course content
• For technical issues that significantly impacted your learning experience
• For courses that didn't meet the advertised description
• At our discretion for exceptional circumstances

Subscription Refunds

For subscription-based services:

• You can cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for partial subscription periods
• You retain access to all content until your subscription expires

Course Updates and Changes

If we make significant changes to a course after your purchase:

• We will notify you of major changes via email
• You may request a refund within 14 days of the notification
• This applies only to substantial content modifications, not minor updates

Technical Issues

If you experience technical difficulties that prevent you from accessing your course:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If we cannot resolve the issue, you may be eligible for a full refund
• Your 30-day refund period may be extended due to technical issues

Dispute Resolution

If you're not satisfied with our refund decision:

• You can escalate your case to our customer service manager
• We will review your case within 5 business days
• Our decision will be final and binding
• You may pursue other legal remedies as available under applicable law

Contact Information

For refund requests or questions about this policy, please contact us:

• Email: refunds@windspace.com
• Response Time: Within 24 hours

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.